Terms of Service
Effective Date: April 3, 2026
Last Updated: April 3, 2026
These Terms of Service govern the services provided by Vitality Wellness Collective ("Vitality Wellness Collective," "VWC," "we," "us," or "our") to any client who purchases, enrolls in, accesses, or uses our services.
By enrolling in a program, signing an agreement, approving an invoice, submitting payment, clicking acceptance, accessing program materials, or otherwise authorizing Vitality Wellness Collective to begin work, you agree to these Terms of Service.
If you do not agree, do not purchase or use our services.
1. Scope
These Terms apply to Vitality Wellness Collective’s paid and unpaid services, including but not limited to health coaching, wellness consulting, functional wellness education, group coaching, private coaching, digital courses, memberships, assessments, lab-based wellness review, supplement recommendations, educational resources, and related deliverables.
Each engagement may also be governed by an applicable proposal, invoice, order form, program enrollment page, checkout page, coaching agreement, or other written agreement. If there is a conflict, the controlling order is:
Signed agreement or order form
Accepted proposal, enrollment page, or scope of work
These Terms of Service
2. Services
Vitality Wellness Collective will provide the services described in the applicable program description, proposal, agreement, invoice, checkout page, or other written materials.
Services may include educational support, coaching guidance, habit support, wellness strategy, review of lifestyle factors, recommendations for functional lab testing, supplement education, and other wellness-related services.
Anything not specifically included in the written scope is outside scope and may require additional fees, a revised timeline, or a separate agreement.
3. Educational Purpose Only, Not Medical Care
Vitality Wellness Collective provides coaching, education, and wellness support only.
We do not provide medical care, mental health care, diagnosis, treatment, or emergency services. Nothing provided through our services is intended to diagnose, treat, cure, or prevent any disease. Our services are not a substitute for care from a licensed physician or other qualified healthcare professional.
You should consult your physician or qualified healthcare provider regarding any medical condition, symptom, medication, diagnosis, or treatment decision. You should never disregard medical advice or delay seeking medical advice because of information received through our services.
If you believe you are experiencing a medical emergency, contact emergency services immediately.
4. Client Responsibilities
To help us provide services effectively, you agree to:
Provide accurate and complete information about your health history, symptoms, lifestyle, medications, and goals
Complete forms, questionnaires, and onboarding materials honestly and on time
Supply requested documents, lab results, records, access, and approvals as needed
Follow up with your physician or healthcare provider when appropriate
Use your own judgment and seek licensed medical advice before making medical decisions
Designate a primary point of contact, if applicable
Behave respectfully in all communications, communities, and sessions
You are responsible for the accuracy and legality of the information and materials you provide to us.
5. No Guarantee of Results
Every person is different. Your results depend on many factors, including your history, consistency, adherence, lifestyle, stress, sleep, nutrition, activity, underlying health conditions, and coordination with your healthcare providers.
Vitality Wellness Collective does not guarantee any specific outcome, including weight loss, symptom resolution, improved lab markers, improved energy, improved hormone status, reduced inflammation, improved digestion, or any other health or business result.
6. Labs, Testing, and Recommendations
If your services include discussion of functional lab testing, wellness assessments, or related recommendations, those services are for educational and informational purposes only unless otherwise expressly stated in writing.
Any laboratory testing, third-party interpretation platform, supplement company, or practitioner referral may be subject to separate terms, fees, policies, and limitations imposed by those third parties.
You are responsible for:
Reviewing whether lab testing is appropriate for you
Following specimen collection instructions correctly
Confirming whether you are eligible for any test in your state or jurisdiction
Reviewing any medical concerns with your licensed healthcare provider
Paying any third-party lab, shipping, practitioner, or supplement fees unless expressly included in writing
Vitality Wellness Collective is not responsible for third-party lab delays, specimen issues, rejected samples, reporting errors, shipping issues, platform outages, or changes in third-party availability or pricing.
7. Supplements and Wellness Products
Any mention of supplements, wellness products, protocols, or lifestyle changes is educational in nature and should not be treated as medical advice.
You are responsible for reviewing ingredients, allergens, medication interactions, contraindications, pregnancy or breastfeeding considerations, and other personal risks with an appropriate licensed healthcare provider before starting any supplement or product.
Vitality Wellness Collective is not responsible for adverse reactions, interactions, side effects, or outcomes related to supplements, products, foods, or third-party recommendations.
8. Timelines and Delays
Coaching timelines, response windows, implementation schedules, and program durations are estimates unless otherwise stated in writing.
Timelines depend on your timely communication, attendance, form completion, lab completion, access to third-party services, and cooperation.
If delays are caused by missed forms, slow communication, missed appointments, incomplete testing, lack of access, scope changes, or inactivity, Vitality Wellness Collective may revise the timeline, pause the engagement, or require a restart or reactivation fee before resuming services.
9. Fees and Payment
You agree to pay the fees stated in the applicable proposal, invoice, checkout page, enrollment page, or order form.
Unless otherwise stated in writing:
Deposits and enrollment payments are non-refundable once your space is reserved or work has begun
Payment plans must be completed according to the agreed schedule
Invoices are due within 14 days
Overdue balances may result in late fees, revoked access, or suspension of services
Taxes, if applicable, are your responsibility unless otherwise stated
You are responsible for any third-party transaction fees, failed payment fees, chargeback-related costs, or collection costs where permitted by law
If you enroll in a payment plan, you remain responsible for the full balance of the program or service unless otherwise stated in writing.
10. Renewals, Memberships, and Ongoing Services
If your engagement includes a membership, continuity program, retainer, ongoing coaching, group access, community access, maintenance support, or recurring service, the billing structure, renewal term, included services, and notice requirements will be stated in the applicable proposal, program page, or agreement.
If a service period is included as part of a larger package, that inclusion applies only for the stated period. Continued access or support after that period requires renewal or separate enrollment.
Unless otherwise stated in writing, Vitality Wellness Collective may change future membership pricing, structure, or inclusions for new renewal periods.
11. Scheduling, Cancellations, and Missed Sessions
If your service includes coaching calls, office hours, reviews, or appointments, you are responsible for booking and attending those sessions as instructed.
Unless otherwise stated in writing:
Missed sessions are forfeited
Late cancellations or no-shows may result in loss of the session
Rescheduling may require minimum notice
Unused sessions do not roll over past the service period unless expressly stated in writing
Vitality Wellness Collective is not responsible for missed sessions caused by your scheduling conflicts, internet issues on your end, failure to appear, or failure to complete required preparation.
12. Change Requests and Scope Changes
Any change to the agreed scope, including added support, added review time, added calls, added messaging access, extra lab analysis, expanded deliverables, custom resources, or changes in program direction, may require additional fees and a revised timeline.
Vitality Wellness Collective is not required to begin additional or changed work until updated terms are approved.
13. Third-Party Platforms and Providers
Many Vitality Wellness Collective services may rely on third-party platforms, software, scheduling systems, community platforms, payment processors, communication tools, lab companies, dispensaries, supplement providers, email services, or other integrations.
Vitality Wellness Collective is not responsible for third-party outages, platform failures, shipping delays, feature removals, security issues, price changes, access problems, policy changes, account suspensions, or performance failures caused by those third parties.
Any third-party subscription fees, lab fees, software fees, shipping fees, practitioner fees, or product costs are your responsibility unless expressly included in writing.
14. Ownership and Intellectual Property
Vitality Wellness Collective retains ownership of its pre-existing materials, methods, frameworks, lesson structures, program materials, systems, templates, educational content, videos, downloads, resources, branding, and other intellectual property.
You retain ownership of the original content and materials you provide to us.
Upon full payment, you receive a limited, non-transferable, non-exclusive license to use the purchased materials for your personal use only, unless otherwise stated in writing.
You may not reproduce, share, distribute, teach from, republish, sell, license, modify for resale, or create derivative commercial works from our materials without prior written permission.
15. Personal Use Only
Unless otherwise stated in writing, all programs, coaching materials, downloads, videos, calls, forms, protocols, and related resources are for your personal use only.
You may not share your login, distribute program materials, allow unauthorized access, copy content into another program, or use our materials to train clients, staff, or third parties.
16. Community Conduct
If your services include access to a group, membership, community, forum, or messaging space, you agree to participate respectfully and lawfully.
Vitality Wellness Collective may remove any content or participant, and may suspend or terminate access, if behavior is abusive, defamatory, harassing, threatening, discriminatory, disruptive, unlawful, or otherwise harmful to the experience of others.
No refund is required if access is removed for violation of these Terms or community standards.
17. Confidentiality
Each party agrees to protect the other party’s non-public confidential information and use it only as needed for the engagement.
This does not apply to information that is already public, was lawfully known, is independently developed, or is lawfully received from another source.
Because group programs and online communities involve other participants, Vitality Wellness Collective cannot guarantee that other participants will maintain confidentiality, though we may ask them to do so.
18. Privacy
Information collected through Vitality Wellness Collective’s website, forms, and systems is governed by our Privacy Policy, if applicable.
You understand that electronic communications, third-party platforms, and digital systems carry inherent privacy and security risks. While we take reasonable steps to protect information, we cannot guarantee absolute security.
You remain responsible for reviewing your own privacy preferences and for determining what personal information you choose to share in calls, forms, messages, or community spaces.
19. Testimonials, Reviews, and Feedback
Nothing in these Terms prevents you from giving an honest review, opinion, or feedback about Vitality Wellness Collective’s services.
If you voluntarily provide a testimonial, review, success story, written feedback, video, image, or other submission to us, you grant us permission to use it for marketing, educational, and promotional purposes unless you expressly limit that permission in writing.
20. Portfolio and Publicity
Unless otherwise agreed in writing, Vitality Wellness Collective may identify you as a client and display non-confidential aspects of the work, anonymous wins, testimonials, or general results in marketing materials, proposals, social media, case studies, presentations, or website content.
If confidentiality, anonymity, or delayed publication is required, it must be agreed in writing.
21. Disclaimer of Warranties
Services and deliverables are provided on an "as is" and "as available" basis except where we expressly state otherwise in writing.
Vitality Wellness Collective makes no warranties, express or implied, regarding the availability, suitability, accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement of any services, recommendations, content, materials, or third-party resources.
22. Limitation of Liability
To the fullest extent permitted by law, Vitality Wellness Collective will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, personal decisions made based on educational content, or health outcomes related to third-party products or services.
Vitality Wellness Collective’s total liability arising out of the engagement will not exceed the total amount paid by you to Vitality Wellness Collective under the applicable proposal, program, or agreement during the 12 months preceding the event giving rise to the claim.
23. Release and Assumption of Risk
You understand that wellness coaching, nutrition changes, exercise recommendations, lab testing, supplements, and lifestyle changes may involve risks, including but not limited to physical discomfort, adverse reactions, symptom changes, emotional discomfort, or unforeseen outcomes.
By participating in our services, you voluntarily assume all risks associated with your participation and release Vitality Wellness Collective from claims arising from decisions you make based on coaching, education, content, or recommendations, except where prohibited by law.
Nothing in this section limits rights that cannot legally be waived.
24. Suspension and Termination
Vitality Wellness Collective may suspend or terminate services if you fail to pay, materially breach these Terms, misuse the services, violate community standards, become abusive, or make the engagement unworkable through prolonged non-responsiveness or disruptive conduct.
We may also terminate or modify access to programs, communities, or services that are being discontinued, restructured, or replaced.
Termination does not eliminate your obligation to pay for work already performed, reserved coaching capacity, committed expenses, non-cancellable third-party costs, or remaining balances owed under a payment plan unless otherwise stated in writing.
25. Chargebacks and Payment Disputes
You agree not to initiate a chargeback or payment dispute without first contacting Vitality Wellness Collective in good faith to attempt resolution.
If you initiate a chargeback for a valid charge, we reserve the right to provide these Terms, your acceptance records, your access records, communications, and related documentation to the payment processor or financial institution in response to the dispute.
26. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Any dispute arising from these Terms or the services will be brought exclusively in the state or federal courts located in Montgomery County, Pennsylvania, unless otherwise stated in writing.
27. Changes to These Terms
Vitality Wellness Collective may update these Terms from time to time by posting a revised version on this page.
The version in effect on the date you enroll, purchase, or otherwise enter into an engagement with us will govern that engagement unless you agree in writing to a later version.
28. Contact
Vitality Wellness Collective
Philadelphia, PA
seancalhoun94@gmail.com
(610) 506-1961
www.seancalhoun.com